| Channels & Shared Inbox |
WhatsApp Business Inbox Multi-agent shared inbox — assign conversations, add notes, reply as a team |
✓ |
✓ |
✓ |
Email Inbox Connect Gmail, Outlook or custom SMTP — manage email like WhatsApp, in the same interface |
✓ |
✓ |
✓ |
Telegram + Facebook Messenger + Instagram DM Centralise all social channels in one inbox. Never miss a message across platforms |
— |
✓ |
✓ |
WA Numbers Number of WhatsApp Business numbers you can connect (e.g. Sales, Support, Dispatch) |
1 |
3 |
10 |
Team Members Agents, managers, admins who can access the platform |
5 |
15 |
50 |
Contacts Unlike every competitor — we never charge extra for contacts. Add as many as you need. |
Unlimited |
Unlimited |
Unlimited |
| Chatbot, Automation & Flows |
Chatbot / Auto-Responder Keyword-triggered automated replies — answer FAQs, collect info, route to agents 24/7 |
✓ |
✓ |
✓ |
WA Flows & Templates Meta-approved WhatsApp templates for broadcasts and transactional messages. Visual flow builder for interactive forms and surveys |
✓ |
✓ |
✓ |
User Journeys (Nurture Automation) Visual drag-drop automation — welcome series, follow-ups, drip sequences, re-engagement flows based on contact behaviour |
3 active |
Unlimited |
Unlimited |
| Broadcasts & Transactional |
Broadcast Campaigns Send bulk WhatsApp or Email campaigns to segmented contact lists — promotions, announcements, re-activations |
30/mo |
100/mo |
Unlimited |
Transactional Messages (API) Trigger messages via API — order confirmations, OTPs, shipping updates, payment receipts, appointment reminders |
— |
Full
50K req/day |
Full
Unlimited |
BBC CRM & Website Integration Complimentary Pre-built integration for BBC-built CRMs and websites — lead submission confirmations, order updates, booking reminders and service alerts sent automatically via WhatsApp. No API development needed on your end. |
✓ Included |
✓ Included |
✓ Included |
| Deals & CRM |
Deals & Enquiry Tracker Track leads by stage (New → Contacted → Quoted → Won/Lost), set deal value, add notes. WhatsApp conversation built right in. |
✓ Self-serve |
✓ We setup |
✓ We setup |
Quick Quote Send a formatted quote as a WhatsApp message + shareable link. Customer can view and accept online. Stage auto-moves to Quoted. |
✓ Self-serve |
✓ We design |
✓ We design |
Product / Service Inventory Coming soon — digital catalogue of products/services with pricing and descriptions. Will integrate with Quick Quote and broadcasts. |
Coming Soon |
Coming Soon |
Coming Soon |
Tags, Custom Fields, Contact Groups Segment contacts by any attribute. Build lists for targeted broadcasts or journeys |
✓ |
✓ |
✓ |
| Agency & White-Label |
Client Accounts (Sub-Tenants) Manage multiple businesses from one dashboard — each client gets their own isolated workspace, data and team |
— |
— |
Unlimited |
Custom Branding & Domain Your logo, your colours, your domain (e.g. crm.youragency.com). Clients never see Omni5. Sell it as your own product |
— |
— |
✓ Full |
Embedded WABA Signup Onboard your clients onto WhatsApp Business API directly through your platform — no manual Meta verification needed |
— |
— |
✓ |
Full API + Webhooks REST API access to all platform features — integrate with your website, ERP, payment gateway, or custom app |
— |
Full |
Full + Priority |
| Support |
Support Channel |
Email + Chat |
Priority Email + Chat |
Dedicated Account Manager |
Free Trial |
14 days |
14 days |
Demo call |
