Omni5 — Unified WhatsApp CRM for Sales, Marketing, Support & Ops

UNIFIED INBOX

Every channel. One inbox.
Zero switching.

Your team handles WhatsApp, Email, Telegram, Facebook and Instagram from one shared inbox — with conversation history, contact context, and team assignment in a single view.

Most used

Meta Cloud API — WABA, templates, flows, buttons, media

Email

IMAP/SMTP — Gmail, Outlook or custom domain email

Bot API — instant delivery, groups, inline buttons

Facebook

Messenger — comment replies, page DMs, ads click-to-message

Instagram

DMs and story replies — link with your Business account

All channels. One inbox. Full conversation history with every contact across channels.

BUILT FOR EVERY TEAM

One platform. Four teams.

Sales, marketing, support, and ops all in one platform — each team gets the views and tools they need without switching apps.

Close deals over WhatsApp.

Every lead comes in as a contact. Track them through stages — New → Contacted → Quoted → Won/Lost — with the WhatsApp conversation right inside the deal view. Send quotes in one click.

✓Deals & Enquiry Tracker — Kanban pipeline, deal value, stages
✓Quick Quote — Send a formatted quote via WhatsApp + shareable link
✓Lead Capture Forms — Embeddable forms that feed directly into CRM + start a journey
✓Referral Engine — wa.me links with tracking, attribution, and auto-nurture on referral sign-up
✓Agent Assignment — Auto-assign new leads round-robin or by territory

Campaigns that actually reach people.

WhatsApp has 98% open rates. Run broadcasts to segmented lists, set up drip sequences, A/B test messages, and let journeys nurture leads automatically — all from one place.

✓Broadcast Campaigns — WhatsApp + Email, scheduled or instant, segmented
✓A/B Testing — Test two variants, auto-send winner to remaining contacts
✓Drip Sequences — Time-delayed follow-ups based on sign-up or last activity
✓Template AI — AI copywriting + Meta approval probability score before you submit
✓Segment Builder — AND/OR filter groups on any field, tag, or custom attribute

Support that doesn't lose context.

Every message from every channel lands in the shared team inbox. Assign to the right agent, add private notes, see the full contact history — and never send two agents replying to the same conversation.

✓Shared Team Inbox — Claim, assign, or round-robin conversations to agents
✓Private Notes — Leave internal notes on any conversation without the customer seeing
✓Activity Timeline — Full history: messages, tags, field changes, journey steps
✓Chatbot / Auto-Responder — Keyword triggers answer FAQs 24/7, route complex queries to humans
✓Push Notifications — Mobile alerts when a new message arrives (web + Android)

Automate the repetitive. Focus on what matters.

Forms, webhooks, scheduled messages, internal notifications, API triggers — the operations team can wire Omni5 into anything. No code needed for most workflows.

✓Public Forms — Collect data via branded forms, auto-create contacts + start journeys
✓HTTP Request Block — Call any external API from a journey (orders, payments, ERP)
✓Notify Connection — Ping Telegram, Slack, or any webhook when a journey event fires
✓Transactional API — OTPs, order confirmations, appointment reminders via REST
✓Scheduled Broadcasts — Queue campaigns for off-hours or specific dates, timezone-aware

VISUAL AUTOMATION CANVAS

28 automation blocks.
Drag. Drop. Done.

Build multi-step automation flows visually — no code, no YAML. From a simple "send a welcome message" to branching, conditional, multi-channel journeys with A/B splits and API calls.

Omni5 Journey Builder — Visual automation canvas with 28 blocks

Send Message

Send WA Template

Send Text

Send Interactive Buttons

Send Media (image/video)

Send Email

Send WA Flow

Send Form Link

Input & Response

Ask Question + Validate

Wait for Message

Wait for Tag

Wait & Timing

Delay (days/hours/min)

Wait Until Date/Time

Logic & Branching

If/Else Condition

A/B Split

Trigger Another Journey

CRM & Data

Add/Remove Tag

Update Field

Set Variable

Create Enquiry

Save Field

Integrations

HTTP Request

Assign Agent

Notify Connection

Log Activity

Control

End Journey

Note (visual annotation)

Condition

YES / NO branching on any field

Ask Question

Valid answer vs failed / timeout paths

A/B Split

Random % routing for experiment design

Wait for Reply

Replied vs timed out — separate paths

FOR AGENCIES & RESELLERS

Launch your own
WhatsApp CRM in 7 days.

License Omni5 under your brand. Your logo, your domain, your colors, your pricing. Clients never see "Omni5" — they see your product. You earn the margin.

🏷️

Custom Domain + CNAME

crm.youragency.com — with SSL. Your clients access the platform on your domain, not ours.

🎨

Full Branding Control

Logo, primary color, app name, favicon, email sender name — all configurable per tenant or globally.

🏢

Unlimited Client Accounts

Create isolated tenant workspaces for each client. Data never crosses between tenants.

🔗

Embedded WABA Signup

Your clients get their WhatsApp Business API number through your platform — you're the BSP layer.

📊

Reseller Dashboard

Manage all client tenants, set plan limits, view aggregate stats — from one admin view.

Book Agency Demo →

WHAT YOUR CLIENTS SEE

Your branding, your domain, your product

🌐 App URL

crm.youragency.com

🏷️ Logo

Your Agency Logo

📱 App Name

YourCRM / YourInbox

🎨 Color Scheme

Your brand colors

📧 Email Sender

hello@youragency.com

🔒 Login URL

crm.youragency.com/login

💰 Client Invoices

Your pricing, your billing

🚫 Omni5 visible?

Never

Your margin = your pricing − Omni5 Agency Plan

Some agencies earn 3–5× on the platform + services on top

Plans that grow with you.

All plans include unlimited contacts — we never penalize you for growing your customer base.

Prices in Indian Rupees (₹) · GST 18% additional

🎁 Annual plan = one-time setup fee waived

FOR BUSINESSES

Professional

/mo

Save ₹9,989/year

WhatsApp + Email + Telegram
Unlimited Contacts
Deals & Enquiry Tracker + Quick Quote
1 WA Number · 5 Team Members
Shared Inbox · Chatbot · WA Flows
30 Broadcasts/mo · Drip Sequences
Lead Capture Forms + Referral Engine
BBC CRM Integration (complimentary)

Start Free Trial

Business

/mo

Save ₹23,989/year

Everything in Professional, PLUS:

All 5 Channels: WA + Email + Telegram + FB + Instagram
3 WA Numbers · 15 Team Members
Full Journeys & Automation (unlimited)
100 Broadcasts/mo · Full A/B Testing
Transactional API (orders, OTPs)
Full REST API + Webhooks

Start Free Trial

TOP PLAN — FOR AGENCIES

FOR AGENCIES

Agency

/mo

Save ₹49,989/year

Everything in Business, PLUS:

Unlimited Client Accounts (sub-tenants)
Custom Branding + Domain (CNAME + SSL)
10 WA Numbers · 50 Team Members
Unlimited Broadcasts
Embedded WABA Signup
Reseller Dashboard + Tenant Management
Dedicated Account Manager

Book a Demo

Unlike WATI, Gallabox & AiSensy — Omni5 never charges per contact. 100 or 100,000 — same price.

Omni5 vs Competitors

Same budget. Dramatically more capability.

Feature	Omni5	WATI	Respond.io	Gallabox	AiSensy
Channels	WA + Email + Telegram + FB + Instagram	WA only	WA+FB+IG+Telegram	WA only	WA only
Unified Inbox
Unlimited Contacts		10k limit			10k limit
Journey Builder (visual)	28 blocks	Basic		Basic	—
Multi-tenant / Agency		—	—	—	—
White-label + Custom Domain		—	—	—	—
Deals CRM + Pipeline		—	Basic	—	—
Lead Capture Forms		—	—	—	—
A/B Broadcast Testing		—	—	—	—
Reseller Dashboard		—	—	—	—
Mobile App	APK only not on stores yet	—	Android + iOS	Android + iOS	—
Self-hosted option		—	—	—	—

Start Free — See for Yourself →

Frequently Asked

Everything you need to know before signing up.

Yes. We never charge per contact at any tier. Whether you have 100 or 500,000 contacts, the plan price is the same. This is a core product decision — we think contact limits are punishing businesses for growing.

You need a Meta Business Manager account and a WhatsApp Business API (WABA) number. We connect to Meta Cloud API directly. We can help you get approved — or if you're on the Agency plan, your clients go through embedded WABA signup inside your branded platform.

Yes, fully. On the Agency plan: your custom domain (crm.yourdomain.com with SSL), your logo, your colors, your app name, your email sender. Clients never see "Omni5" anywhere. You set your own pricing and earn the margin.

Every tenant (client account) is completely isolated — separate contacts, conversations, journeys, users, settings. No data crosses between tenants. One login can have access to multiple tenants if you're an agency managing clients.

Full access to the plan you choose — no features locked, no contact limits during trial, no credit card required to start. If you decide not to continue, nothing is charged. Cancel anytime during or after the trial.

WhatsApp, Email, and Telegram are fully live. Facebook Messenger and Instagram DM are in active deployment. SMS is planned. All channels share the same inbox, contact records, and journey engine.

The Agency plan includes a self-hosted / private VPS deployment option. Your data stays on your infrastructure. We help set it up and maintain it as part of the plan. Ideal for enterprises, government, or compliance-heavy industries.

The web app is a Progressive Web App (PWA) — install it from Chrome on Android for a near-native experience with push notifications. A full native Android app is in active development and coming soon.

Ready to unify your
customer conversations?

Start your 14-day free trial today — full access, no credit card, cancel anytime. Or book a demo if you're evaluating the Agency plan.

Start Free Trial → Book Agency Demo

No credit card · 14-day trial · Cancel anytime · GST 18% additional

One inbox for
every channel.
Built to resell.

Every channel. One inbox.
Zero switching.